brandi-redd-aJTiW00qqtI-unsplash.jpg

OUR PROGRAMMES

(12 Months)

FPGDSM

FLYWAYY POST GRADUATION DIPLOMA IN SERVICE MANAGEMENT
Daco_2176356.png

This is a vital course that trains the student on customer handling skills. Students are briefed about the different types of customers as well as the basic needs of each customer. Students are also made aware of what makes customer service exemplary. This course equips them with the skill sets to deal with ease even the difficult customers successfully.Airport ground handling services is one of the key sectors within the aviation industry that is expected to witness spectacular growth in the coming years. With its considerable expertise in training and placements, Flywayy has charted a thorough curriculum that comprehensively trains the student on a wide range of key technical skills such as ground operations and passenger relationship management, as well as personality development and grooming skills including other modules of service sector industry.

BY THE END OF THIS MODULE, YOU WILL BE ABLE TO

• Define & explain the concept of service excellence in relation to customer expectations
• Explain Etiquette and VIP Protocol
• Describe professional Self-image, dress code and grooming
• Exercise and explain the importance of Hygiene & safety
• List & describe different cultures & their behavior
• List & explain the fundamental steps of Food & Beverage Service

ENTRY REQUIREMENTS

• Graduate or Graduation Final Year Pursuing Students
• Basic knowledge of English Communication
• Having a pleasing personality
• Selection will be on basis of personal interviews
cityflywayy_edited_edited.png

Flywayy Institute of Air Hostess Training Programme

Discover more about the Flywayy Institute of Air Hostess Training programme, combining exceptional training and innovative learning tools. We take in new students every three months and continuously review applications. Please note that we have limited places and successful applicants will be trained in the next available slot.

Swimming

There is no swimming test during the recruitment phase, but you must learn how to swim before you board on the plane. During the cabin crew licensing training, you must prove that you are not afraid of water and, if needed, you can swim. Flywayy trains you for it and also provides addition swimming certificate.

Martial Arts

Martial arts is a complete workout. It build stamina, strength, and flexibility. You also develop coordination and balance. Flywayy martial arts training makes you feel better physically as your body becomes stronger and more capable.

Daco_163737.png

Grooming

The course trains the student on the grooming skills required in the aviation, hospitality, tourism and customer service industries. Topics that are covered here include skin and hair care, western and traditional attires, and basic grooming practices, dental care, professional make-up techniques etc. The important topics of – art of walking impressionably and following certain social etiquettes are also covered.

Fire Extinguishing Training

Flywayy believes in the concept of doing and learning. To make the entire training more connected with real life problems all aspirants are trained in Fire and Smoke safety

Retail Management

This is a vital course that trains the student on customer handling skills. Students are briefed about the different types of customers as well as the basic needs of each customer. Students are also made aware of what makes customer service exemplary. This course equips them with the skill sets to deal with ease even the difficult customers successfully.

Personality Development

This course is highly interactive and helps the student develop the personality traits required to work in a professional environment. This course familiarizes the students with positive attitude, anger management, empathy, perception, motivation and stress management. The course instills in them great confidence and makes them true leaders. The importance of complementary characteristics and participating in team-building activities are also discussed in detail.

Real Water Survival

Not just classroom training, Flywayy gives you a real time exposure to learn the needful do’s and don’ts during an emergency

Interview Skills

As the name suggests, this course prepares the student for facing and clearing all types of interviews. Impromptu speaking, mock interviews, group discussions, and positive body language are covered in this course. They are prepared to answer all the questions that can be put to them in the interviews. Besides, Flywayy trainers will also share knowledge for preparing the perfect resume and covering letters.

Hospitality

The module trains the student on the skills required in the hospitality industry. The topics covered in this course include handling guest arrivals along with check-in, checkouts, and modes of payment settlements.

Aviation

This course is designed to train students on the skills required to become a cabin crew. The program encapsulates all the topics related to aviation hospitality that a cabin crew member is required to know. Students are trained on basic flight safety protocols, emergency routines and handling passengers onboard. They are taught about the different parts and functions of a commercial aircraft, and also about essential flight-related tasks such as embarkation and disembarkation procedures as well as onboard meal service techniques.

Travel Management

This course teaches the skills required by the staff working in the Air Travel – Reservation and Ticketing domain. Currency of different countries, time zone calculation etc. This course also trains the students on details of how an airport functions including ticket reservations, check-in, cargo, and fare constructions.

English Enhancer

As the name suggests, the main purpose of this course is to further improve a student’s pronunciation, intonation and fluency in the use of the English language. The course is highly interactive and trains the student in the skills of public speaking, group discussions required for clearing the interviews.